Terms of service

A comprehensive service policy is the backbone of a retail store. It sets expectations, builds trust, and protects the business from common disputes.

Here is a professional template tailored for a clothing boutique, organized for clarity and ease of use.

[castlasla] Service Policy

Processing Time: All orders are processed within 6-12 days. Orders placed on weekends or holidays will be processed the following business day.
Standard Shipping: Delivery typically takes 12-30 days once the package has shipped.
Tracking: Customers receive a shipping confirmation email with a tracking number as soon as the order is dispatched.
Lost Packages: We are not responsible for packages marked as "Delivered" by the carrier. Please ensure the delivery address is secure.

Window: Items are eligible for return or exchange within 7 days of the purchase date (or delivery date for online orders).
Condition: Clothing must be unworn, unwashed, and in original condition with all tags attached. Items with makeup stains, deodorant marks, or perfume scents will not be accepted.
Final Sale: Jewelry, intimates, swimwear (without the hygiene liner), and items marked "Final Sale" cannot be returned or exchanged.
Refund Method: Refunds are issued to the original payment method. Please allow 5–10 business days for the transaction to reflect on your statement.

Damaged Items: If an item is received with a manufacturing defect, please contact us within 48 hours of receipt with photos of the damage. We will provide a pre-paid return label and a full refund or replacement.
Wear and Tear: We are not responsible for damage caused by improper laundering or normal wear and tear after the 14-day return window.

Data Protection: Customer contact and payment information is used strictly for order fulfillment and internal marketing (if opted-in). We never sell or share your data with third parties.
Secure Checkout: Our online platform uses industry-standard encryption to ensure your financial data remains protected.

In-Store Experience: We strive to provide a welcoming environment for everyone. We reserve the right to refuse service to anyone displaying abusive, harassing, or discriminatory behavior toward our staff or other customers.